Star Quality Hospitality

The Key to a Successful Hospitality Business

Monica Or

If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it: Welcomes you into the world of hospitality; Unlocks the secrets of the business of hospitality; Explains how customers are your lifeline, focusing on suppliers, staff and guests; Highlights key industry trends that must be a part of your business strategy; Shows you how to measure your business success to remain profitable Discover the common mistakes that are made by hospitality owner/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability. As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by exceeding customer expectations. She is a Fellow and Chairman for the Institute of Hospitality London, and has spoken at conferences in the UK and USA. She has co-written two other hospitality books, and regularly writes for Hotel Industry magazine.

  • ISBN: 9781781331125
  • Pages: 162
  • Published: October 2014
  • Price: £14.99

Ready for success with Rethink Press?

Request a consultation with one of our Commissioning Editors – our book-building guides – to go through our streamlined process, from brain to book.

You talk. They listen – and recommend the best way forward for you and your book.

When the call is over, you’ll understand:

  • the options
  • the time involvement
  • the support available
  • the results
  • the investment

Giving you everything you need to know before you take the next step.

Fill in the form to request your consultation.

    Please tell us more about you, your book, and what you want to achieve

    Nothing sells you like a book... And no one builds your book like Rethink

    Request a consultation

      Complete the form to request a consultation. We’ll follow up by email to find out more about you and your book and, if we’re a fit, book you in for a 30 minute consultation call.

      Please tell us more about you, your book, and what you want to achieve