Menu

Bare Knuckle Customer Service

How To Deliver A Knockout Customer Experience Every Time

Simon Hazeldine, Chris Norton

Customer service has been central to Dell’s success – this book is packed with practical techniques and proven insights for improving performance. – Michael Dell, CEO, Dell When You Get This One Thing Right You’ll Literally Obliterate The Competition… How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you’ll benefit from lower future sales costs and increased MARKET share as the ‘good word’ spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind ‘Bare Knuckle’ persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers’ true champion. Inside you will learn… * How To Find Out What Your Customers Really Want * The Right Way To Build A Customer Service Culture * How To Implement A Customer Service Strategy * The Bare Knuckle Customer Service Model * How To Benefit From Customer Complaints * What Customer Relationship Management Really Does * How To Set Up & Run A World Class Call Centre * The 5 Most Stupid Things To Say To A Customer * …and much more

  • ISBN: 9781781330012
  • Pages: 208
  • Published: November 2012
  • Edition: 2
  • Price: £15

Ready for success with Rethink Press?

Request a consultation with one of our Commissioning Editors – our book-building guides – to go through our streamlined process, from brain to book.

You talk. They listen – and recommend the best way forward for you and your book.

When the call is over, you’ll understand:

  • the options
  • the time involvement
  • the support available
  • the results
  • the investment

Giving you everything you need to know before you take the next step.

Fill in the form to request your consultation.



    Please tell us more about you, your book, and what you want to achieve

    Nothing sells you like a book... And no one builds your book like Rethink

    Request a consultation

      Complete the form to request a consultation. We’ll follow up by email to find out more about you and your book and, if we’re a fit, book you in for a 30 minute consultation call.



      Please tell us more about you, your book, and what you want to achieve